WHAT TO EXPECT

FIRST TIME

Arrive early (we recommend 15 minutes before) and our gang will sign you in, get you to sign a waiver and provide furthers instructions for your class. All hustl+flow members are accountable for ensuring their waiver has been signed. All members 16 years and under are required to have a parent or guardian’s signature in person.

RIDE - Our team will provide your shoes and help you get set-up on your bike. Once clipped in, our instructor will give you a tutorial on the hand and body positions on the bike. Cycling shoes are required to ride. We offer them complimentary at check-in or if you have your own, feel free to bring them in. Our pedals are Shimano SPD-SL compatible.

BOX - We provide gloves for you, but you will need to bring your own hand wraps (for safety and hygenic reasons). We sell wraps at the studio for $10 plus tax.

FLOW - We provide beautiful B Mats, Halfmoon Blocks and Straps. We sanitize all props in between classes. You are welcome to bring your own if you prefer. *Please review Class descriptions under “The Classes” so you are aware of the type of practice you have signed up for.  

WATER

Hydration is KEY.  We encourage you to HYDRATE before, during and after your class.  Please bring a Water Bottle. We offer a filtered water bottle filling station. We don’t believe in contributing to the mass amounts of plastic water bottles polluting our earth, so we do not sell bottled water at the studio. We do sell Flow (alkaline Spring Water) in studio as well.

GETTING HERE

We are conveniently located on King St. Uptown Waterloo across from the LCBO and Starbucks. There is FREE, 2 hour parking in the lot behind the LCBO/Starbucks.


BOOKING

BOOKING

Class schedules go live on Sunday at 8pm. There will always be 2 weeks of classes available to book. You must reserve your spot in the class to attend, and you will need credits (or membership) in order to book a class. You can purchase credits on our website and book online or in the studio, but we’ve made it super easy to book online and recommend doing that to save time at check-in.

DON’T BE TARDY FOR THE PARTY

Our classes start on time. We do understand things can happen, but please note that if you aren’t checked in 5 min prior to class starting, your spot could be given to people that are present and on the waitlist. If we can’t get you into the class, we gladly offer same day re-bookings using the same credit.

CANCELLATION POLICY

Life happens. We will miss your face, but if you really can’t make it, give us a heads up. Please cancel your booking 8 hours or more before the class. If your booking is cancelled 8 hours prior to class (or more) your credit will be fully refunded to your account. If cancelled LESS than 8 hours before, hustl+flow package holders will lose 1 credit. For unlimited memberships you will automatically be charged a $15 late cancellation fee. No shows will lose their credit or be charged $20 for unlimited memberships.

WAITLIST

If you have signed up for the waitlist and get added to that class, we will send you an email notifying you. At this time, if you are not able to make the class, it is your responsibility to cancel your spot in the class. We ask that you call or email us to cancel. If you refrain from cancelling, a cancellation fee of $15 will apply.

STUDENTS

We offer special rates/packages for all students. Packages must be purchased in studio and valid student ID must be presented. Student packages are 10 passes for $150, or monthly unlimited for $149.99/month - 4 month commitment minimum.


THE GOODIES

Our women’s and men’s change-rooms are equipped with showers, towels, blow dryers, etc. Enjoy Basd Bodycare products, along with R+Co hair products. We have razors, elastics, etc. if needed.

We are so blessed to have Goodvibes Juice Co. in our space to nourish and fuel you pre/post workout. You can pre-order your smoothie before you head into your class and it will be waiting for you when you come out sweaty and hungry. They have an incredible selection of cold-pressed juices, smoothies/bowls and kombucha.

Thou shall treat thyself to a bomb Blowout at Seint Beauty . The region’s first Blow-out Bar is located inside our studio. The hair of your dreams is just a blowout away.